Refund policy

Returns and Refund Policy

We have a 30-day returns policy. This means that you have 30 days from receipt of your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags still attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us via info@sunshine-dolls.com. Please note: returns must be sent to the following address: Sunshine Dolls – Smeemanlaan 15 – 1861 SK – Bergen NH – Netherlands

Once your return has been accepted, we will send you a return shipping label, with instructions on how and where to send the parcel. Items returned to us without a return request having been made will not be accepted.

If you have any questions about returns, you can always contact us via info@sunshine-dolls.com.

Damage and issues

Please inspect your order upon receipt and contact us immediately if the item is faulty or damaged, or if you have received the wrong item. We will then be able to assess the problem and resolve it for you.

Exceptions / Items That Cannot Be Returned

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), customised products (such as special orders or personalised items), and personal care goods (for example, beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have any questions or concerns about your specific item.

Sale items and gift cards cannot be returned.

Exchanges

The quickest way to receive the item you want is to return the item you have and purchase the new one separately once the return has been accepted.

Statutory 14‑Day Cooling‑Off Period in the EU

In addition to the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification. As noted above, your item must be in the same condition in which you received it: unworn, unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will be refunded automatically within ten working days via the original payment method. Please note that it may take some time for your bank or credit card provider to process and complete the refund.

If more than 15 working days have passed since we approved your return, please contact us at info@sunshine-dolls.com