Cancellation policy

Cancellation Policy for Purchase Options

This Cancellation Policy applies to all orders placed through the Sunshine Dolls webshop. By placing an order, the customer agrees to the terms and conditions outlined below.

Cancellation of Standard Orders

Orders for products that are not custom-made may be cancelled within 24 hours of purchase, provided the order has not yet been dispatched. Once the order has been shipped, cancellation is no longer possible, and the customer may instead make use of the returns policy.

Cancellation of Custom or Personalised Products

Many Sunshine Dolls products are handmade and created to order. For these bespoke items, the following applies:

• Cancellation is possible up to 12 hours after placing the order.

• After this period, cancellation is no longer possible, as the making process will already have begun.

• Custom-made products are not covered by the right of withdrawal and cannot be returned.

Cancellation of Pre‑Orders

For pre‑orders, the following applies:

• Cancellation is possible until production begins.

• Once the doll or product has entered production, cancellation is no longer possible.

• The expected delivery time is always stated with the product.

How to Request a Cancellation

A cancellation can be requested by sending an email to:

Email: info@sunshine-dolls.com

Please include:

• the order number

• the name of the client

• the email address used to place the order

We will confirm the cancellation by email once it has been processed.

Refunds

If the cancellation falls within the applicable timeframe, the amount paid will be refunded within 5–10 working days using the same payment method as the original order.

Changes to This Policy

Sunshine Dolls reserves the right to amend this Cancellation Policy at any time. The most recent version will always be available on this page.